Body Trust Beauty

245 Carnmoney Road

Newtownabbey

Co. Antrim

Northern Ireland

BT36 4QY 

VAT number: GB 791857967

Telephone 0207 101 9213

 

All prices are in £ GBP Pounds Sterling and inclusive of VAT

 

Making a purchase could not be easier. Just browse many items, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click to "Go to checout" and you will be asked for a few details that we need to process your order. We accept payment via Paypal for your full security and peace of mind which will accept, Visa, Delta, Switch, MasterCard, Maestro and Solo. You may send your order via post if you wish to pay with a UK Chque or UK Postal oder.

 

You undertake that all details you provide to Body Trust Beauty for ordering or purchasing of goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

 

If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.

 

We do not sell, trade or rent your personal information to others.

 

Your order will only be processed if your credit card billing address and card security code can be verified by Paypal. Only at our discretion we will ship to a separate delivery address.

 

Cheque or UK Postal Order payments: Your order will be processed as soon as the cheque is cleared or when we receive the UK postal order. We will ship to any shipping address if the payment is made by cheque or UK Postal Order.

 

We dispatch your order on the day of receipt if we receive your order before our cut off time and if we have the order in stock. If we do not have your order in stock, we will tell you by either e-mail or telephone. We will tell you when we expect that part of the order to arrive. You will be given the opportunity to cancel that part of the order if you so wish. We may send your order in more than one package if some items are not in stock. For UK addresses, please allow a total delivery time of 3-10 business days for all Royal Mail First Class packages and if we choose to use Royal Mail Recorded Delivery for some items. A signature is required for the delivery of these items.

 

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Body Trust Beauty shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify Body Trust Beauty of the problem in writing (quoting your Invoice number) at the address above.

 

We must keep a record of your order for future queries by you about your order, the prevention and detection of fraud, for events such as a product recall and for inspection by the relevant government taxation bodies. We also send out an occasional news letter in which we inform you about special offers and keep you up to date with things at Body Trust Beauty. Pictures and Descriptions Body Trust Beauty does not guarantee descriptions to be completely accurate and denies all liability. Typos can happen and we apologise if there is a misrepresentation. All prices, descriptions, and pictures can change without notice.

 

We offer a 7 day return policy from the day you receive your order under following conditions: Refunds and exchanges may only be made within 7 days of receiving the merchandise. A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable. You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order. Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days. All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Body Trust Beauty is not responsible for returned packages if lost or damaged by the shipper. Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer. A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer.

 

Body Trust Beauty does not accept liability for:

1. Losses that were not foreseeable to both parties when the contract was made.

2. Losses that were not caused by any breach on the part of Body Trust Beauty.

3. Business losses and/or losses to non consumers.

4. Goods delivered to Work/Alternative addresses given by the cardholder.

 

Handling Complaints:

We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and we will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to christine@bodytrustbeauty.com Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have

 

This policy may be modified or changed without notice.